Screenshots
Service Desk Sim
ReproDev Games · Published by ReproDev Games
Last updated 29 Sept 2026
The ticket queue never stops. Climb 42 floors of MegaCorp, resolve absurd IT tickets against the clock, and decide whether to side with humanity or with Synergy-AI : the AI that's being so very helpful about replacing you.
Free
Indie, Simulation, Casual · More free games
About this game
MegaCorp has 42 floors, one understaffed help desk, and a brand-new AI that is absolutely, definitely not after your job.
You are Analyst #15. Your monitor is your world: a ticket queue that never stops, an inbox full of escalating passive aggression, and a corporate news ticker that knows too much. Welcome to SERVICE DESK SIM — a retro-terminal IT helpdesk simulator about triage, time pressure, and the slow realisation that the machines are learning your job faster than you are.
English, English (UK), Français, Deutsch, Español, Italiano — and full native-script हिन्दी (Hindi) and right-to-left اردو (Urdu), all the way down to the ticket pool and the requesters' names.
CRT glow, terminal boot sequences, sticky notes with mandatory smiling policies, and a soundtrack of 13 sector ambiences. Runs on very modest hardware — if your machine can open a ticket, it can probably run the game about closing them.
MegaCorp reminds you that smiling is mandatory.
You are Analyst #15. Your monitor is your world: a ticket queue that never stops, an inbox full of escalating passive aggression, and a corporate news ticker that knows too much. Welcome to SERVICE DESK SIM — a retro-terminal IT helpdesk simulator about triage, time pressure, and the slow realisation that the machines are learning your job faster than you are.
TRIAGE OR DIE (PROFESSIONALLY)
- Work the queue against SLA timers — accept, prioritise, resolve, and try not to apply the printer fix to the VPN outage.
- 10,000+ hand-written tickets across 13 themed sectors, from the Basement helpdesk to the Quantum Lab to places IT support was never meant to go.
- Multi-step complex tickets, VIP escalations, boss-level malware incidents, and department policies that change how every shift plays.
CRISES, CHOICES, AND CONSEQUENCES
- Mid-shift Crisis Events freeze the clock and demand a decision with real, deterministic tradeoffs — no dice rolls behind the buttons.
- Every choice feeds a hidden Human ↔ AI alignment meter. Side with your users, or keep accepting Synergy-AI's increasingly generous offers.
- Four endings at the top of the tower — three of them gated by who you became on the way up.
BUILD YOUR ANALYST
- 50 unlockable workflow skills — passive automations and active abilities, unlocked differently across three difficulty levels.
- A live USER TRUST meter that rewards genuinely good support and punishes the rotting queue.
- Combo chains, shift grades, leaderboards, and an Endless 24/7 mode for analysts who never log off.
PLAYABLE IN 8 LANGUAGES
English, English (UK), Français, Deutsch, Español, Italiano — and full native-script हिन्दी (Hindi) and right-to-left اردو (Urdu), all the way down to the ticket pool and the requesters' names.
A LOVING SHRINE TO CORPORATE DREAD
CRT glow, terminal boot sequences, sticky notes with mandatory smiling policies, and a soundtrack of 13 sector ambiences. Runs on very modest hardware — if your machine can open a ticket, it can probably run the game about closing them.
MegaCorp reminds you that smiling is mandatory.
System Requirements
Will my PC run this? →Minimum
Minimum:
- OS: Windows 10/11 64-bit
- Processor: Intel Core i3 / AMD Ryzen 3 (dual-core, 2.0 GHz+)
- Memory: 4 GB RAM
- Graphics: Intel HD Graphics 4000+ / NVIDIA GeForce GTX 750 / AMD Radeon R7 250
- DirectX: Version 12
- Storage: 600 MB MB available space
- Sound Card: DirectX compatible
Recommended
Recommended:
- OS: Windows 10/11 64-bit
- Processor: Intel Core i5 / AMD Ryzen 5 (quad-core, 2.5 GHz+)
- Memory: 8 GB RAM
- Graphics: NVIDIA GeForce GTX 960+ / AMD Radeon RX 470+ / Intel Arc
- DirectX: Version 12
- Storage: 600 MB available space
- Sound Card: DirectX compatible
Supported Languages
English, French, Italian, German, Spanish - Spain
Latest news
AnnouncementsOfficial
Devlog #1 — We're Now on Steam
Devlog #1 : We're Now on Steam Hey there, just a quick one. Service Desk Sim now has a real Steam page, and it's live for wishlisting right now.I'll be using this space for regular, short updates between now and launch.We'll look at what's been shipped, what's in progress and what's next. I thought this would work better than one giant post right before release. I figured people following along would rather see steady progress than silence followed by a wall of text. Where things actually standSteam page is live : Wishlists are open now. If you've been following on itch.io and want to catch the Steam release, this is the place to do that.Achievements are code-complete : all 32 in-game certifications are built and working; I'm in the process of setting up the Steamworks backend (icons, names, descriptions) so they'll sync to your profile.VDI Minigames are in active development : a genuinely large addition: a whole suite of hands-on hardware/tech minigames (think cable repair, RAM matching, password recovery) layered into the game. More on individual ones in upcoming posts.More languages are on the way : expanding well past the current roster. I'll break these out one at a time rather than dumping them all at once.What to expect from this series Short, frequent posts. Maybe a feature here or a language there just honest status updates on the lead up to launch. If you Wishlist now, you'll see all of it as it happens. Thanks for following along.Read full article on Community Announcements (ReproDevGames)
